At GOTA Bags, our aim is to ensure customer satisfaction with every product purchased and offer an enjoyable shopping experience. We take great pride in offering high-quality bags made of genuine leathers and other top materials; should anything go amiss during a purchase, there are various solutions we provide such as exchanges, full refunds or discounts on future purchases.

To initiate a return or request for refund, please reach out to us within seven days of receiving your bag. Reach out either by sending an email to [email protected] or filling out the contact form on our website; rest assured that we will respond within 24 hours with detailed instructions on how to proceed. When reaching out please provide all relevant information such as order number, name of item/service purchased, delivery date etc.

To ensure a swift process, please provide a clear and detailed account of what is causing you trouble and, where applicable, include photos that accurately capture it. We only accept returns or exchanges of unopened bags that still retain their plastic protections, taking full responsibility for their safe delivery and ready to work together with the carrier should there be any mishandling issues.

Before initiating any refund or replacement, we kindly request that you return the product to us for inspection by one of our dedicated team members. Once returned, all issues will be promptly addressed so as to ensure complete customer satisfaction with your purchase within 5-10 business days.

Our Commitment to Quality

Each shipment undergoes extensive inspection before dispatch to ensure we provide only high-quality products to our clients. Should any defects or damages occur in transit, please provide pictures. Your satisfaction remains our primary goal, so upon verification of discrepancies we will promptly ship out a freshly inspected replacement bag right away.

Our purses are meticulously handcrafted to a remarkable 99.9% resemblance of original designs, with only minor differences which are practically imperceptible even under intense scrutiny. At our brand, unlike others, genuine leathers and other superior materials are used in crafting exquisite bags by master craftspeople like us. If you have any inquiries or require more information about any product we encourage you to reach out – contact us!

Thank you for choosing GOTA Bags! We truly value your business and are available 24/7 to answer any queries that arise.